Terms and Conditions for Charcoal & Chips

1. Introduction

These Terms and Conditions govern the use of the Charcoal & Chips website located at https://charcoalandchips.com and all on-premises services provided at our Australian restaurant and event venue. Please read them carefully as they set forth the rules and expectations for all guests and visitors when browsing the site, making a reservation, attending a private event, or joining our offline poker nights.

2. Acceptance of Terms

By accessing or using this website, submitting an enquiry, or making a reservation for dining, events, or offline poker nights, you acknowledge that you have read, understood, and agree to comply with and be bound by these Terms and Conditions, as well as any additional policies referenced on this site, including our Privacy Policy and Cookie Policy.

3. Restaurant Services

Charcoal & Chips offers casual dining, private events, and social offline poker nights exclusively for entertainment within our venue. Our services are designed for modern Australian cuisine experiences, including charcoal-grilled favourites, gourmet burgers, handmade pizzas, fresh seafood, and crafted beverages.

All activities are conducted on-premises only and are subject to venue policies, responsible service of alcohol requirements, and any applicable local regulations. We do not provide any form of online casino, online poker, gambling services, sports betting, real-money gaming, casino bonuses, betting operations, or gambling affiliate links.

4. Reservation Policy

Bookings can be made online through our website or by contacting the venue directly using the details on our Contact page. All reservations are subject to availability, and Charcoal & Chips reserves the right to accept or decline bookings at our discretion.

For larger groups, peak times, or special occasions, Charcoal & Chips may require a deposit or pre-authorisation to secure your booking. Specific deposit amounts, payment methods, and refund terms will be communicated at the time of booking. Where applicable, guests are responsible for providing accurate contact details so we can confirm or update reservations as needed.

5. Event Bookings

For birthdays, business dinners, team-building nights, and exclusive venue hires, all event reservations must be confirmed in writing, which may include email confirmation or a signed event agreement. Minimum spend requirements, menu selections, and timing details will be outlined as part of that agreement.

Amendments and cancellations must adhere to the specified notice periods in our event agreement. Late changes, reductions in guest numbers, or cancellations outside the agreed notice period may incur fees or forfeiture of deposits. By confirming an event booking, you agree to comply with the event-specific terms communicated to you.

6. Poker Night Guidelines

Charcoal & Chips hosts recreational offline poker evenings as part of our social dining experience. These poker nights are strictly entertainment-based. No real-money gambling, betting, or cash prizes are permitted during any poker event at Charcoal & Chips.

Participation is voluntary, non-commercial, and intended purely for social enjoyment among guests. Any chips or scoring systems used during poker nights have no monetary value and cannot be exchanged for cash, vouchers, or other financial rewards. We reserve the right to modify or discontinue poker night formats, schedules, or participation limits at any time to maintain a safe, inclusive, and compliant environment.

7. Guest Conduct

Guests are expected to behave respectfully towards staff, other patrons, and the venue at all times. This includes complying with all house rules, lawful directions from our team members, and any posted signage regarding safety, photography, seating, and event participation.

Charcoal & Chips may apply age restrictions for certain events, poker evenings, or bar areas in line with responsible service of alcohol laws and venue policies. Dress codes and safety guidelines may also apply for specific dining zones or private functions. We reserve the right to refuse entry or service, or to remove any guest who behaves in a disorderly, unsafe, or disrespectful manner, without obligation to provide a refund.

8. Website Use

The content of this website is intended for general information and promotional purposes relating to our Australian restaurant, charcoal grill menu, private dining, corporate dinners, and offline poker nights. While we aim to keep all information accurate and up to date, details such as menus, prices, availability, and event schedules may change without prior notice.

Users may not reproduce, distribute, modify, publish, transmit, or otherwise use any material from this website, including text, images, graphics, and branding, without prior written permission from Charcoal & Chips. Unauthorised use of the site, interference with its operation, or attempts to access restricted areas are strictly prohibited.

9. Liability and Disclaimers

To the fullest extent permitted by law, Charcoal & Chips disclaims liability for any direct, indirect, incidental, or consequential loss, damage, or injury arising from the use of this website, reliance on its content, or participation in any dining, event, or poker night activities at our venue.

All activities and services are offered in accordance with applicable local regulations and responsible service requirements. Nothing in these Terms and Conditions is intended to exclude or limit any rights or remedies that cannot be excluded under Australian consumer law. If you have specific dietary requirements, accessibility needs, or health considerations, please inform our team in advance so we can assist wherever reasonably possible.

10. Changes to Terms

Charcoal & Chips reserves the right to amend, update, or replace these Terms and Conditions at any time. Any changes will be published on this page with an updated effective date where relevant. Continued use of the website, or ongoing reservations and participation in our services after such changes are made, signifies your acceptance of the updated terms.

If you do not agree with any part of the current Terms and Conditions, you should discontinue use of the website and contact the venue directly before making or attending a booking.