Introduction
This privacy policy outlines how Charcoal & Chips collects, uses and protects your personal information when you visit our website at https://charcoalandchips.com, book a table, enquire about private events or offline poker nights, or otherwise interact with our restaurant and related services in Australia.
We are committed to handling your personal information in a way that is open, transparent and respects your privacy. We collect and use personal data solely to provide and improve our hospitality services, including reservations, dining experiences, event bookings and social, entertainment-only offline poker nights. We do not provide or promote any online casino, online poker, gambling services, sports betting, real-money gaming, casino bonuses, betting operators or gambling affiliate links.
Information We Collect
We may collect personal information directly from you, from someone acting on your behalf, or automatically when you use our website or contact us. The types of personal data we may collect include:
Information you provide to us
- Contact details: your name, email address, phone number and, where relevant, the name of your business or organisation.
- Reservation details: booking date and time, party size, seating preferences, occasion notes and any special requests.
- Event and poker night enquiries: information you provide about preferred dates, group size, corporate or private event details, and entertainment preferences for our offline poker nights.
- Dietary and access information: dietary requirements, allergies and accessibility needs that you choose to share so we can tailor your experience safely and comfortably.
- Communication content: messages you send via our contact forms, email or phone, as well as feedback, reviews or testimonials you provide directly to us.
Information collected automatically
- Usage and device data: anonymised or aggregated information about how you access and use our website, such as pages viewed, time on page and referring URLs.
- Technical information: browser type, device type, operating system and general location based on IP address, used for analytics and security monitoring.
- Cookie data: information collected through cookies and similar technologies for essential site functionality and performance analytics, as outlined in our Cookie Policy.
We collect personal information only when it is reasonably necessary for our functions and activities as an Australian restaurant and venue. You may choose not to provide certain information; however, this may limit our ability to manage your reservation, respond to your enquiry or customise your dining or event experience.
How We Use Your Information
We use the personal information we collect solely for the purposes of operating, improving and promoting our restaurant, events and offline poker night experiences, and to communicate with you. In particular, we may use your data to:
Deliver our services
- Process and confirm your table reservations, group bookings and event enquiries.
- Organise private events, corporate dinners, themed evenings and social, entertainment-only offline poker nights.
- Tailor your visit based on your dietary requirements, allergies, accessibility needs or seating preferences.
- Manage waitlists, booking changes, cancellations and operational communications.
Communicate with you
- Respond to your questions, feedback and special requests made via our Contact and reservation channels.
- Send important service messages such as booking confirmations, reminders, changes to opening hours or event updates.
- Where permitted by law and with your preferences, send news about menu updates, special events and venue information that may interest you, with clear options to opt out at any time.
Improve our website and experiences
- Analyse how visitors use our website to improve navigation, content and performance.
- Evaluate and enhance our menu, service offerings, offline poker nights and private event experiences.
- Maintain the security, integrity and reliability of our website and booking systems.
We do not use your personal information to provide, promote or link to online casino, online poker, sports betting or any other real-money gambling services.
Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and from unauthorised access, modification or disclosure. While no method of transmission over the internet or electronic storage is completely secure, we implement safeguards that are appropriate to the nature of the information we handle.
- Secure systems: we use reputable hosting providers and implement technical controls such as access controls, firewalls and security monitoring.
- Encrypted transmission: where practicable, data transmitted between your browser and our website is encrypted using secure protocols (such as HTTPS/TLS).
- Limited access: access to personal information is restricted to authorised team members and trusted service providers who need it to perform legitimate business functions and who are subject to confidentiality obligations.
- Data retention: we retain personal information only for as long as reasonably necessary for the purposes outlined in this policy or as required by applicable Australian laws, after which it is securely destroyed or de-identified.
If you believe the security of your interaction with us has been compromised, please contact us promptly using the details in the Contact & Policy Updates section or via the Contact page.
Your Rights
Depending on applicable Australian privacy laws and, in some cases, the laws of other regions, you may have certain rights in relation to the personal information we hold about you. These may include the right to:
- Access: request confirmation of whether we hold personal information about you and, where appropriate, receive a copy of that information.
- Correction: ask us to update or correct personal information that you believe is inaccurate, incomplete or out of date.
- Deletion: request that we delete personal information in certain circumstances, subject to any legal or operational retention requirements.
- Restriction and objection: object to certain types of processing or ask us to restrict how we use your information where allowed by law.
- Marketing preferences: opt out of receiving direct marketing communications at any time by following the unsubscribe instructions in our messages or contacting us directly.
We may need to verify your identity before responding to certain requests to protect your information and the privacy of others. There is generally no fee to exercise your rights, although we may charge a reasonable amount where permitted by law, for example for repeated or complex access requests.
To exercise your privacy rights or ask a question about how we handle your information, please use the contact details in the Contact & Policy Updates section or submit an enquiry through our Contact page.
Contact & Policy Updates
How to contact us
If you have any questions, concerns or feedback about this Privacy Policy or how Charcoal & Chips handles your personal information, you can contact us by:
- Using the enquiry form on our Contact page
- Calling our restaurant during opening hours
- Writing to us using the contact details published on our website
We aim to respond to privacy-related enquiries within a reasonable timeframe and will work with you to resolve any concerns. If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator in your jurisdiction.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time so that it accurately reflects our current practices, legal requirements and the way we deliver our dining, events and entertainment-only offline poker experiences.
When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Your continued use of our website or services after an updated Privacy Policy is posted will constitute acceptance of the revised terms, to the extent permitted by law.