Cookie Policy

Cookie Policy Overview

This Cookie Policy explains how Charcoal & Chips ("we", "us", or "our") uses cookies and similar technologies on the website located at https://charcoalandchips.com (the "Site"). It applies to all visitors who browse our menus, explore our restaurant and poker night experiences, view events, make bookings, or submit enquiries online.

Cookies help us provide an enjoyable and reliable digital experience, including supporting online reservation tools, remembering your preferences, understanding how people discover our Australian restaurant, and improving how information is presented across pages such as Restaurant, Menu, Poker, Events, About, Reviews, and Contact Us.

This Cookie Policy should be read together with our Privacy Policy, which describes how we handle personal information more broadly.

What Are Cookies?

Cookies are small text files that are placed on your device (such as a computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work, improve performance, remember your settings, and provide insights into how sites are used.

Cookies can be categorised in several ways, including:

Session cookies

Session cookies are temporary cookies that exist only while your browser is open. They are deleted automatically when you close your browser. We may use session cookies to support secure form submissions, manage navigation between pages, or temporarily store information needed as you move through booking steps.

Persistent cookies

Persistent cookies remain on your device for a set period or until you delete them. They help us remember your preferences and settings from one visit to the next, such as your cookie choices or whether you have already seen certain on-site messages.

First-party cookies

First-party cookies are set directly by the Charcoal & Chips Site you are visiting. They are typically used to enable core functionality, keep you signed in to restricted areas (if relevant), remember your privacy preferences, or deliver an improved user experience while you explore our restaurant and events content.

Third-party cookies

Third-party cookies are set by services and providers other than Charcoal & Chips, such as analytics platforms, social media integrations, or embedded content (for example, Instagram feeds or map services). These cookies may track your interaction with their services and are subject to the third party's own privacy and cookie policies.

How We Use Cookies

We use cookies on the Charcoal & Chips Site for several purposes, all aimed at delivering a smooth, secure and user-friendly experience for guests exploring our charcoal-grilled menu, offline poker nights, events, and booking options.

In particular, we may use cookies to:

• Ensure the Site functions correctly, including page navigation, reservation or enquiry forms, and secure areas where applicable.
• Remember certain preferences, such as your cookie consent choices, so you do not need to set them every time you visit.
• Support contact and booking flows, for example when you use the enquiry or booking features linked from the Restaurant, Events or Contact Us pages.
• Understand how visitors discover and use the Site, such as which pages are most popular (for example, the Menu or Poker pages), how long people stay on certain sections, and what devices are most commonly used.
• Improve the design, content and performance of the Site so that it remains fast, relevant, and easy to use on mobile and desktop.
• Support the display of embedded content and integrations, such as social feeds or mapping services, where used.

We do not use cookies to provide or promote any form of online gambling, online poker, betting services, sports betting, casino-style gaming, gambling bonuses, or gambling affiliate links. Our offline poker experiences are strictly entertainment-based and are always offered without gambling, wagering or real-money prizes.

Types of Cookies We Use

The cookies used on the Charcoal & Chips Site generally fall into the categories below. The specific cookies and their lifespans may change over time as we update our website features or service providers.

Essential cookies

Essential cookies are necessary for the Site to function properly. Without these, certain features may not work as intended. We use essential cookies to:

• Enable core navigation between pages including Restaurant, Menu, Events, Poker, About and Contact Us.
• Support secure submission of forms, such as reservation or event enquiry forms.
• Remember your cookie consent choices and age or content preferences where applicable.
• Protect the Site from malicious activity and ensure basic security.

Because these cookies are required for the Site to operate, they cannot typically be disabled through our on-site cookie tools, although you can still block them at browser level (which may affect functionality).

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors interact with the Site, so that we can measure performance and make improvements. We may use these cookies to:

• Collect aggregated, anonymous information about how many people visit the Site and which pages they view most often.
• Understand how users move between pages, such as from the Menu to the Contact Us or Events pages.
• Monitor and improve Site loading times, responsiveness, and usability on different devices and browsers.
• Identify and fix technical issues that could affect your experience when exploring our modern Australian cuisine or offline poker night information.

These cookies are usually provided by trusted third-party analytics providers and help us improve the overall website experience. The data collected is typically aggregated and does not directly identify individual visitors.

Functionality cookies

Functionality cookies allow the Site to remember your choices and provide enhanced, more personalised features. We may use functionality cookies to:

• Remember that you have interacted with certain banners or notices so that they are not repeatedly shown.
• Maintain your selections or progress within simple on-site tools and widgets, such as reservation or enquiry interfaces.
• Support interactive features and content such as galleries, reviews, or social integrations that enrich the restaurant and events experience.

If you disable these cookies, some features and preferences may not work as intended, and you may need to re-enter information more frequently.

Third-party and social media cookies

Where we integrate third-party services, such as analytics, social media feeds (for example, an Instagram feed showcasing our signature dishes or poker nights), or embedded maps, those providers may set their own cookies. These cookies may be used to:

• Measure engagement with their content or services embedded on our Site.
• Understand how you interact with their platforms or media when you click through or view embedded posts.
• Remember your preferences associated with their services.

Third-party cookies are controlled by the relevant third party and are subject to their own privacy and cookie policies. We encourage you to review those policies for more details about how your information is used.

Managing Your Cookie Preferences

You have control over how cookies are used on your device. You can manage your preferences both through the tools available on our Site (where provided) and through your web browser settings.

On-site cookie tools

When you first visit the Charcoal & Chips Site, you may see a cookie banner or consent notice. This tool allows you to accept or decline certain categories of non-essential cookies, such as performance or functionality cookies, in line with your preferences.

Where available, you can update your cookie choices at any time by revisiting the cookie settings link or icon displayed on the Site. Your updated preferences will apply to future visits from that device and browser, until you change them again or clear your cookies.

Browser settings

Most web browsers allow you to:

• View which cookies are stored on your device and delete them.
• Block cookies from specific sites.
• Block all cookies from being set.
• Configure your browser to notify you before a cookie is stored.

The methods for managing cookies differ between browsers. You can usually find instructions in your browser’s help menu or settings area. The following links may be helpful (these are external resources and may change over time):

• Google Chrome settings
• Mozilla Firefox settings
• Apple Safari settings
• Microsoft Edge settings

If you choose to block or delete cookies, please note that some parts of the Site may not function correctly, and certain features, such as online reservation or enquiry forms, may be limited or unavailable.

Third-Party Cookies

We may use third-party services to help us operate and enhance the Charcoal & Chips Site, showcase our restaurant and offline poker nights, and understand how visitors interact with our content. These providers may set their own cookies when you visit our Site or interact with their services embedded within our pages.

Examples of third-party services that may use cookies include:

• Website analytics tools that provide aggregated information about visitor numbers, page popularity, device types, and general usage patterns.
• Social media integrations or feeds (such as an Instagram gallery) that display our latest dishes, events, or poker night highlights directly on the Site.
• Map or location services that help you find our venue, plan travel routes, or view our address.

Third-party cookies are controlled and managed by the relevant provider, not by Charcoal & Chips. Their use is subject to the third party’s own privacy and cookie policies, which we recommend you review for further details about how your information may be processed.

If you prefer not to allow third-party cookies, you can adjust your choices in our cookie tools (where available) or configure your browser to block third-party cookies. Please note that blocking these cookies may limit the functionality of some embedded content or social features on the Site.

Cookie Consent

We aim to collect and manage cookie consent in a transparent and compliant way, consistent with Australian privacy laws and best practice guidance.

When you first visit the Charcoal & Chips Site, you may see a cookie banner or notice that:

• Explains that we use cookies and similar technologies on the Site.
• Provides a link to this Cookie Policy and our Privacy Policy.
• Offers you options to accept all cookies, decline non-essential cookies, or customise which categories you wish to enable, where such controls are available.

By continuing to use the Site after you have been presented with the cookie notice, or by selecting your preferences within the cookie banner or settings, you consent to the use of cookies in line with your chosen settings and this Cookie Policy.

We may record your consent status and preferences using a small first-party cookie. This allows us to respect your choices on subsequent page views and visits from the same device and browser. You can change your cookie preferences at any time by updating your settings or clearing cookies in your browser.

Your Privacy Rights

Depending on how you interact with the Charcoal & Chips Site and the information we collect, you may have rights under applicable privacy laws in Australia in relation to your personal information and cookie data.

In general, and subject to any legal limitations, your rights may include the ability to:

• Request information about how we use cookies and what data is associated with them.
• Withdraw or change your consent to non-essential cookies at any time, using our on-site tools (where available) or your browser settings.
• Request access to, or correction of, personal information that we hold about you which may have been collected in connection with your use of the Site.
• Lodge a complaint with us if you have concerns about how we handle your information, and, if unresolved, escalate your complaint to an appropriate privacy regulator.

For more detail about your privacy rights, how we handle personal information, and how to contact us with a privacy or cookie-related request, please refer to our Privacy Policy and the Contact Us page.

When you contact us, please include enough detail to help us identify you and respond to your request, such as your name, contact information, and a clear description of your query or concern.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, applicable laws or regulations, or the way our restaurant, events and offline poker nights are presented online.

When we make significant changes, we will take reasonable steps to notify you, such as updating the "Last updated" date at the top of this page and, where appropriate, displaying a notice on the Site.

We encourage you to review this Cookie Policy regularly so that you stay informed about how we use cookies and similar technologies. Your continued use of the Site after any changes to this Cookie Policy will be taken as your acceptance of the updated terms, to the extent permitted by law.

If you have any questions about this Cookie Policy or how we use cookies at Charcoal & Chips, please contact us via the details provided on our Contact Us page.